Testimonials from Truro businesses

‘All BID projects have been beneficial. We welcome support to deal with anti-social behaviour and to bounce back from the pandemic. Safer streets, great events and marketing, all make Truro a safer & more attractive destination’ – Linda White, Managing Director, Scentstore, Cathedral Lane

‘I feel the funding for security would make sense for the city, offering reassurance to residents and customers. Businesses and customers need to feel safe when in the city, if people can't feel safe they simply won't come and they will just go to online shopping.’ Dan Kimber, Manager, Sports Direct 

‘Anti-social behaviour and shop lifting have a damaging effect on Truro's footfall.  I feel strongly that funding for police or a security presence must be the most important issue for our retailers and customers. Safety, security and the environment is the most important theme for us.’ Mark Roberts, Manager Co-Op  

‘Truro BID has provided an excellent level of support, especially during the pandemic, to ensure the people of Cornwall continue to have access to the crucial services Truro provides.’ Joel Martin, Assistant Manager, Vision Express

“Visitor safety is fundamental in retaining and attracting additional footfall. If late afternoon/evening hospitality proposition is a focus for the BID moving forward, it must go hand in glove with a sharpened and visible, safety proposition.  In addition to this, student population with disposable income could kickstart the night-time economy. If the BID, can tap into that audience, the benefits for businesses would be significant.” John Wearne, Manager Marks and Spencer 

‘Truro BID definitely makes Truro a more vibrant and attractive place for residents and visitors through its events and promotional activities. Truro City Council is keen to work with the BID pooling resources to provide a "joined up" approach to both events  and street security involving foot patrols and CCTV coverage.’ Roger Gazzard, Town Clerk, Truro City Council

‘Truro BID has delivered some great projects including marketing the city and the flowers which have been brilliant. Love ‘Our Great Little City’ – Richard Baker, Managing Partner, Stephens Scown, Malpas road

‘Having the Truro BID funded DISC system in place to communicate through and report issues to the police is fantastic. Fully support Truro BID applying more resources to addressing anti-social behaviour in the next term. We want our staff and customers to be safe in our city and whilst visiting our store. Events that the BID has delivered including Children’s Day have really increased footfall’ – Jo Vincent, Store Manager, Smiggle, King Street

‘The work the BID team did to help Truro safely reopen was really helpful. We particularly appreciated the queue markings outside our store on Lemon Quay which helped manage crowds and keep people safe. Totally support a clean and safe environment which creates positivity and return visits to Truro’ - Chris Philcox, Store Manager, Primark, Lemon Quay

‘Truro BID has delivered successful projects including signage, Christmas and the return of market events. The BID team do a great job and I am delighted to continue to support where I can’ – Alex Tullett, Director, Old Grammar School, St Marys Street

‘Holding events in the city is so important since it makes Truro a destination for shoppers both mid-week and at weekends. Often the public will choose Truro as a destination to shop based on what else is happening during the week. For our business, the antiques market on Lemon Quay has proven beneficial during the latter stages of the pandemic in 2021’ – Jonathan Vickers, Regional Manager, Bonhams, Lemon Street

‘I fully support what Truro BID is doing and the last Christmas experience was great with high footfall. We need to do all we can do to encourage people to shop in person in Truro to provide a year-round experience, which is worth the travel and parking costs. Focussing on addressing the anti-social behaviour issues to ensure Truro is a welcoming and safe place to visit is critical to this’ - Jennie Crowhurst, Owner, Pennyworths, High Cross

‘The festive activities and lights make a huge difference to the look and feel of Truro. I hope Truro BID working with partners can transform Truro into an exciting place to live, visit and work’ – Jonathan Morton, CEO, Royal Institution of Cornwall, River Street

‘Events in all parts of the city would be welcome to drive footfall to the quieter streets. Being a late-night venue, we support measures to tackle anti-social behaviour’ – Ellie Pitt, Proprietor, William IV, Kenwyn Street

'Ensuring Truro offers a distinctive visitor experience is key to encouraging people here. Truro BID’s lobbying resulted in car parking charges rising in line with inflation rather than the high price hike that was originally proposed. The free parking in the late afternoon has definitely helped trade.' - Sarah Millbank, Director, Truro Fabrics, Calenick Street